Fireplace Service, Sales, and Expert Advice

For Denver Colorado

A Letter From Our President:

I have been in the hearth industry for over 21 years and in that time, fireplaces have become something that I am not only affluent in, but also something that I have a passion for. To me, having a fireplace in your home, whether it be wood or gas-burning, is one of the nicest comforts a family can have. I spent 20 years as a chimney sweep professional and fireplace installation technician and in that time I cleaned and inspected an average of 1000 fireplaces per year. Despite all that experience, I would see new and interesting things every day. After two decades in the industry, I decided to expand my professional services and opened The Fireplace Store. Our goal is to provide you, our customers, with the type of customer service that I feel has been neglected in commerce for a number of years.

Our mission is to provide Denver and the surrounding area with fireplace products of the highest caliber. The brands that we carry were hand-picked by myself based on my own professional experience and expectations of quality. It is also our mission to provide our customers with the highest level of service that is in line with the tradition of the award-winning service I have dedicated my life to achieving.

Thank you for choosing The Fireplace Store, I appreciate your business and your confidence!

Josh Montrose – President and Owner

Our Manager:

I have been in the retail sales industry for over 15 years, and in that time I have always prided myself on providing a relaxed and friendly customer service experience. This is the type of atmosphere myself and my staff provide at The Fireplace Store. It is our duty to ensure that your vision for your home is realized, and it is our job to help guide you to make the choices that will ensure that you will be proud of, and 100% satisfied with your purchase. Nothing makes me happier than knowing I’ve made my customer’s day and the smile on my face is merely a reflection of the smile on yours. I hope to see you at The Fireplace Store soon, my staff and I can’t wait to work with you!

Robert Nichols – General Manager

Our Lead Service Technician:

I have been a chimney sweep for the last eight years, hold my Certified Chimney Professionals recognition, and have received factory training on installing and servicing gas fireplaces. I have a Bachelor Science Degree in Mechanical Engineering Technology, so I enjoy working hands-on to diagnose and repair any problems you may have with your hearth product. As a service professional, I strive to respect your home and to work as cleanly and efficiently as possible. Your safety and enjoyment of your fireplace is always my number one concern. As one of my trainers put it, “We’re putting fire in someone’s home, on purpose.” My goal is to ensure that you are completely happy with the look and performance of your fireplace or stove. Many of my customers are surprised at how a little bit of elbow grease can make their fireplace look brand new again! I look forward to meeting you and ensuring through proper maintenance many years of happy burning.

Spencer Roszelle – Install Manager

The Fireplace Store

4.9

j hedman

04:07 31 Jan 20

Very helpful staff. Impressed with their products and knowledge, will definitely use them more.

Jason Graf

19:07 07 Jan 20

Our fireplace would not light. Spencer was our technician, he arrived when he said, was very professional and quick (but took time to explain what the issue was). Great guys. Would very much recommend them.

Bill Davis

14:37 19 Dec 19

Very helpful with fireplace installation.

Robyn Rissman

19:58 01 Dec 19

I've reviewed these guys before, but I wanted it to add another five star note for them! Josh, the owner, is incredibly responsive and his customer service is above and beyond! We had an issue with our remote control and he was willing to come to the store on a Sunday when they are normally closed to help me fix the issue! Can't say enough about their amazing service and would recommend them to anyone in the market for a fireplace!

Evan Kardos

16:03 27 Oct 19

Really amazing work from these guys! Definitely the people to talk to in town for any work needing done! Very detail oriented, couldn't be happier! The personal experience the Fireplace store employees provide makes working with them even easier.

Abby Sheets

16:43 30 Aug 19

They gave me a timeframe of 10-noon and showed up at 10:05. They were quick, efficient and friendly. My fireplace looks brand new! Will definitely use again!

Allen Ross

19:31 25 Jul 19

I'm just a tenant / maintenance man. But these two guys that came into my home today were AWESOME. It was like watching a well oiled machine. They knew each others next move. They were not very talkative. But, they dont need to be with skill like that. Truly an actions speak louder than word moment and they OWNED IT. Here's a big shout out to Spencer and Casey.... these two guys are top notch! Thank you for the awesome experience. Thank you as well Rob, for employing these two rock stars.

Cheryl Berry-Levison

17:04 18 Jul 19

Spencer and Casey installed a set of gas logs and repaired a botched plumbing job done the day before by Crown plumbing. Outstanding workmanship and would HIGHLY recommend.

Ryan Wellman

17:25 22 May 19

When it seems that more and more businesses have forgotten what "customer service" actually means, the tone of this business is set from the top. The owner, Josh, truly runs his business with integrity and puts customer satisfaction as his top priority and absolutely conducts his business "the right way" and treats customers fairly while standing by his company's work and product. Anyone should feel totally comfortable taking their needs to The Fireplace Store knowing that they will get quality work from a good company.

Red Screaming Eagle

05:50 15 Apr 19

Robert and Spencer were very helpful in resolving an issue via email and photos before coming out and actually correct the problem. We will continue to have The Fireplace Store service our gas fireplaces. Highly recommended.

Chris Utroska

00:40 13 Dec 18

These guys were amazing! I was looking for a new fireplace grate which they don't typically stock but had one left over from a job that they did. And they gave it to me for free! There showroom was awesome as well. I'll definitely be working with them on my fireplace needs from now on! Above and beyond! Thanks!

Mara Vernon

16:32 17 Oct 18

Josh, Rob, and Spencer are amazing. I discovered that the existing doors on my fireplace were not the right ones, not up to safety code, and posed a fire hazard to my house. The Fireplace Store team went to great lengths to custom order new doors for my 1977 fireplace to get me back in action. The new doors are gorgeous. They also provided a great referral for the demo of the facing to get the whole scenario modernized and safe. Thanks so much for your professionalism, knowledge, and willingness to help a difficult case. I LOVE the finished products.

Robert Foltz

23:01 27 Sep 18

Staff was friendly, but VERY small showroom and expensive product. I was disappointed in the amount of fireplaces on display compared to the website. We did not end up purchasing from them as a result.

Dorothy Todd

05:09 15 Jul 18

The Fireplace Store has a variety of fireplaces, grills, and gas inserts. I had a rough idea of what I wanted in a gas insert for my wood burning fireplace. Josh helped me integrate my fantasy with the realities and possibilities of what was available. He was patient when I was indecisive and did a great job of explaining how things worked. A terrific store.

Cynthia Montrose

16:41 29 Dec 17

Josh and Robert have tremendous knowledge of the products they carry. The store has many demo fireplaces. Some are extremely beautiful. I didn't know gas fireplaces have options of pretty pebbles or glass instead of the usual logs. Buying a gas fireplace that is efficient is much better than using the furnace. When a gas fireplace is burning, it's both beautiful and efficient. Why warm rooms you don't use or bedrooms you prefer to stay cool? We love our gas fireplace and gas stove. It's saving on our gas bill.

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ADDRESS
8206 Park Meadows Dr.
Lone Tree, CO 80124

PHONE
Sales and Service: 303-953-9989

HOURS
MON-FRI: 9-5
SATURDAY: 10-4
SUN: Closed